All the tools needed to efficiently self-manage your HOA.
All major credit cards & ACH
Funds available in 2 days
Level 1 PCI compliant & AES-256 encryption
Secure resident portal
Professionally designed website
Custom domain name included
No code required
Unlimited mass email messages
SMS alerts & notifications
Delivery & read receipts
Community Bulletin Board
Always up-to-date resident directory
Create & organize by member groups
Manage community roles & titles
Set resident type & control permissions
Document & File Sharing
5 GB of cloud storage space
Organize using folders & member groups
Share files using secure or public links
Attach files to messages & bulletin board posts
Requests & Violations
General, Maintenance, & Architectural requests
Create, notify, & enforce HOA violations
Track, manage, and expedite request resolutions
Collaborate with comments & file uploads
Forms & Polls
Collect & organize information from residents
Simple, custom form builder
Conduct secure voting & elections
Export & analyze responses
Upload custom community logo
Configure brand color & themeing
Set preferences to match existing HOA policies
Custom Statement Descriptor
Responsive chat & email support
Comprehensive support articles & guides
Chat with our team from any page
Schedule a virtual meeting with our team
Frequently Asked Questions
Do you offer a free trial?
We offer a 30-day free trial to all new communities. Creating an account is simple, does not require a credit card, and can be canceled at any time.
How does the HOA pay for Communitrak?
You can link your HOA's debit or credit card to your account for automatic payments each month. If your HOA doesn't have a debit or credit card, you can also link your HOA's checking account for ACH payments.
What are the payment processing fees?
We charge 4.5% to process resident credit card payments and 2.4% for ACH payments. These fees can be absorbed by the HOA or passed on to the resident in the form of an online payment convenience fee.
How do residents make payments to the HOA?
Residents securely make payments to your HOA through Communitrak. Funds are automatically transferred to your HOA's checking account usually within 2 - 4 business days; however, this timeline may vary depending on bank, bank holidays, etc.
What kind of support is available?
Chat with Communitrak Support from any page using the messenger icon in the bottom, right corner. We've also written extensive articles and support guides, including screenshots and best practices, available at support.communitrak.com.